Cork , Co. Cork, T12 WC9F  Ireland 

We’re open Monday – Friday, 8 a.m. – 5:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

The delivery charges for orders from our Online Shop may vary depending on several factors including the destination, weight, and dimensions of the package, as well as any current promotions or offers. To provide you with the most accurate information, we recommend reviewing the delivery options available during the checkout process. Our goal is to ensure a transparent and fair pricing structure for all our customers.

We accept a variety of payment methods to provide flexibility and convenience to our customers. Typically, we accept major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we may offer other payment options such as PayPal, Apple Pay, Google Pay, and sometimes bank transfers or cash on delivery depending on your location and the specific policies of our Online Shop. During the checkout process, you’ll be presented with the available payment methods to choose from.

The delivery time for your order can vary depending on several factors including the shipping method selected, your location, and any potential delays that may occur during transit. Typically, orders are processed and dispatched within [insert estimated time frame, e.g., 1-2 business days] after payment confirmation. Once your order has been shipped, you will receive a tracking number to monitor its progress. Delivery times may range from [insert estimated time frame, e.g., 3-5 business days for domestic shipping] for standard delivery options. However, please note that delivery times may be longer during peak seasons or due to unexpected circumstances such as adverse weather conditions or customs clearance procedures for international shipments. We strive to deliver your order to you as quickly as possible while ensuring its safety and security during transit.

Ensuring the security of your personal and payment information is a top priority for us. Our Online Shop utilizes industry-standard encryption technology such as Secure Socket Layer (SSL) to protect your data during transmission over the internet. Additionally, we adhere to strict security protocols and employ robust measures to safeguard your information against unauthorized access, disclosure, alteration, or destruction.

We also comply with relevant data protection regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) to ensure that your privacy rights are respected and upheld.

Furthermore, we do not store sensitive payment information such as credit card numbers on our servers. Instead, we partner with trusted payment service providers who adhere to stringent security standards to process your payments securely.

Rest assured that when you shop with us, your data is protected, and we are committed to maintaining the highest standards of security and confidentiality to provide you with a safe and seamless shopping experience.

After placing an order with us, several steps are taken to ensure that your purchase is processed efficiently and delivered to you in a timely manner:

  1. Order Confirmation: Immediately after placing your order, you will receive an email confirmation acknowledging that we have received your order. This email will typically include details such as your order number, items purchased, and shipping address.

  2. Processing Your Order: Our team will begin processing your order, which involves picking the items from our inventory, packaging them securely, and preparing them for shipment. This process usually takes 1-2 business days, although it may vary depending on the complexity of the order and any additional customization requested.

  3. Shipping: Once your order has been processed, it will be handed over to our shipping partner for delivery to your specified address. You will receive a notification with a tracking number to monitor the status of your shipment. Shipping times vary depending on the shipping method selected and your location.

  4. Delivery: Your order will be delivered to the address provided during checkout. Upon receipt of your package, please ensure to inspect it for any damage and verify that all items are included as per your order.

  5. After-Sales Support: We’re here to assist you even after you’ve received your order. If you have any questions, concerns, or issues with your purchase, our customer support team is available to help. Simply reach out to us via email, phone, or live chat, and we’ll do our best to resolve any issues promptly.

Throughout this process, we strive to provide clear communication and updates to keep you informed about the status of your order. Our goal is to ensure a smooth and satisfactory shopping experience from start to finish.

 
 
 

Yes, absolutely! Upon completing your order, you will receive an invoice via email. This invoice serves as a confirmation of your purchase and includes essential details such as:

  1. Order number: A unique identifier for your order.
  2. Date of purchase: The date when the order was placed.
  3. Billing and shipping information: Your provided billing and shipping addresses.
  4. Itemized list: A detailed list of the items you purchased, including quantities and prices.
  5. Total amount: The total cost of your order, including any applicable taxes and shipping fees.
  6. Payment method: Information regarding the payment method used for the transaction.

The invoice serves as a record of your purchase and can be used for accounting purposes, warranty claims, or as proof of purchase for returns or exchanges. If you ever need another copy of your invoice or have any questions regarding your purchase, our customer support team is always available to assist you.

Send us an email

info@homecatering.com